We’ll be asking you to complete our next customer satisfaction survey in September 2020

Due to the COVID-19 pandemic, we’ve decided to postpone asking you to rate our services until September, originally planned to happen mid-March.

However, this doesn’t mean you can’t get in touch with us before then: we want to hear from you, whether you have a complaint or if you’re impressed because we’ve exceeded your expectations with our service. Our team of Customer Service Managers are always at the end of a phone, ready to answer any queries or listen to your suggestions, or you can use our form if you prefer to write.

Just to remind you, we publish the survey results on this website; read the results of the first survey for 2019 / 2020.

Robin Coupe, Customer Service Manager - Leeds and Newcastle