Customer satisfaction survey
The spring survey for 2026 reflects the views of 175 (72%) transfusion laboratory managers at hospitals in England: a record response rate for the survey.
Key insights from the survey
Listed below are the key insights from the survey results:
- 73% of hospital transfusion lab managers are highly satisfied with the overall NHSBT service
- Hospital Services are proactive, helpful and supportive
- Drivers provide a professional, positive service
- Expert RCI support is valuable, particularly for complex cases and specialist advice
- Customer support is responsive and helpful
Survey report
For detailed information about the survey questions and results, please refer to the report. The report is screen reader friendly.
Transfusion lab managers' scores for services
This infographic shows how hospital transfusion lab managers scored NHS Blood and Transplant services.
Get in touch
Please contact us if you would like further information about the survey or our improvement initiaitives. Email us at: NHSBTCustomerService@nhsbt.nhs.uk
Page last reviewed: August 2026