Business continuity

Ensuring the safe provision of our products and services

We take our responsibilities for the blood supply chain very seriously, and have certificated its arrangements to ISO22301 which is the international standard for business continuity management.

Major incidents

The importance of communicating with us

Hospital transfusion laboratories are requested to inform or ‘stand up’ their Hospital Services department at the earliest opportunity once the hospital has been notified of a Major Incident.

The Hospital Services department will then initiate NHSBT’s Critical Incident Plan, including ensuring resources are available to support the hospital during periods requiring an increase in deliveries.

Communication once a Major Incident has ended

Transfusion laboratories are requested to inform or ‘stand down’ their Hospital Services department at the earliest opportunity to enable NHSBT to stand down our own response to the hospital Major Incident.

National and local emergency teams

We have contingency plans for 'standing up' national and local emergency teams who have been trained and exercised in a wide range of scenarios and are resourced and empowered to manage any incident which threatens the continuity of the blood supply chain.

The people who work on these teams are experts in their respective parts of the business ranging from senior managers to clinicians and other health care professionals.

If you have any queries in relation to planning or preparedness, please contact your Customer Services Manager.

Mission statement

Providing leadership, advice and support to deliver a world leading business continuity management system, supporting the wider NHS in its emergency response arrangements, and providing a high degree of assurance around the security and sustainability of the organisation's key products and services.