Customer satisfaction survey
Hospital Customer Service run a customer satisfaction survey twice a year, to measure how satisfied our customers are.
We use the feedback to help us to focus on developing our services, turning the insights we get into actions that further improve performance and customer satisfaction. What you tell us allows our team to become your voice, and deliver your messages throughout NHSBT.
We sent our latest survey to Transfusion Laboratory Managers on 10 September 2019 asking for their scores and comments on a range of our services including blood supply, delivery services, RCI and how easy we are to do business with.
The survey results will be published here soon after the survey closes.
The questions we ask:
How satisfied or dissatisfied are you with the following with 1 being totally dissatisfied, and 10 totally satisfied:
The range specification and quality of blood and blood components
The process for ordering blood and blood components
The availability of the full range of blood and blood components
The service provided by the Hospital Service department
The routine delivery service and how it meets your hospital needs
The ad hoc delivery service and how it meets your hospital needs
The emergency delivery service and how it meets your hospital needs
The delivery service provided by NHSBT drivers
The delivery service provided by NHSBT couriers
The process for referring work to the RCI laboratory
The turnaround time to receive the final RCI report
The format and content of the final RCI report
The extent to which the RCI meets your hospital needs
The extent to which H&I and the provision of matched platelets meets your needs
The Customer Service department response to queries, communications etc
The Clinical team and their response to your enquiries
The overall service provided by NHSBT
How easy is NHSBT to do business with