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Customer satisfaction survey

Hospital Customer Service run a customer satisfaction survey twice a year, to measure how satisfied our customers are.

We use the feedback to help us to focus on developing our services, turning the insights we get into actions that further improve performance and customer satisfaction. What you tell us allows our team to become your voice, and deliver your messages throughout NHSBT. 

We sent our latest survey to Transfusion Laboratory Managers on 10 September 2019 asking for their scores and comments on a range of our services including blood supply, delivery services, RCI and how easy we are to do business with. 

The survey results will be published here soon after the survey closes.

The questions we ask:

How satisfied or dissatisfied are you with the following with 1 being totally dissatisfied, and 10 totally satisfied:

The range specification and quality of blood and blood components

The process for ordering blood and blood components

The availability of the full range of blood and blood components

The service provided by the Hospital Service department

The routine delivery service and how it meets your hospital needs

The ad hoc delivery service and how it meets your hospital needs

The emergency delivery service and how it meets your hospital needs

The delivery service provided by NHSBT drivers

The delivery service provided by NHSBT couriers

The process for referring work to the RCI laboratory

The turnaround time to receive the final RCI report

The format and content of the final RCI report

The extent to which the RCI meets your hospital needs

The extent to which H&I and the provision of matched platelets meets your needs

The Customer Service department response to queries, communications etc

The Clinical team and their response to your enquiries

The overall service provided by NHSBT

How easy is NHSBT to do business with

TLMs - you can send us your feedback any time

No need to wait until we send you a survey.

Email or telephone our Customer Service team