Hi there, we see you're using OS, why not try our app?
Skip to main content

We have enough stock to meet your needs


See today’s blood stock levels

Therapeutic Apheresis Services (TAS) user satisfaction survey 2019

Results of a survey issued to 358 clinicians

Over a four-week period in March/April 2019, a total of 358 surveys were issued to clinicians who had referred a patient to TAS within the preceding year.

Feedback from the survey was assessed using top box scores (the percentage of answers scoring 9 or 10 out of 10) and average scoring methods as in previous surveys. The top box score for overall satisfaction (Q7) in 2019 is 75% with an average score of 9.0 and a range of 5-10.

Overall feedback is very positive, indicating a high level of satisfaction from TAS users with Quality of Nursing Service (Q4a) and Quality of Medical advice (Q4b) both receiving their highest ever scores of 84% and 81% respectively.


Areas identified for improvement (those scoring <60%) relate to the referral and discharge process and this has been a recurring theme across previous surveys.  As a result, TAS have commenced work on an electronic referral process and a clinical database with anticipated implementation of both expected within the next twelve months.

Read the user satisfaction report

Hollie McKenna - Business Support Manager, TAS