Latest version of our form to request credits is available
With an additional column
We updated our form (FRM5219) to include a column 'CSM (customer service manager) informed' which allows CSMs to determine if they need to escalate the cause of the credit request as a complaint. This helps us to maintain a high level of service to our customers, and helps us to identify trends so we can stop similar issues arising in future.
Also can we please remind you to select the most appropriate code and reason for your claim; helpful examples of when to use each code are in the user guide (pages 13 - 15).
Deepa Thakar - Hospital Customer Service Manager, Colindale