Customer satisfaction survey 2019 / 2020: results from the first survey, and the second survey

We'll be sending our second survey to Transfusion Laboratory ManagersĀ on 16 March, asking them to rate us on our blood supply, delivery and other services.

You can see what questions we ask, along with the results of the first survey on our survey page.

We appreciate it's hard for lab managers to find time to complete the survey and while many of them manage to, we're keen to reach our target of 100% response rate. Please support your TLM to complete our survey.

The feedback we get is invaluable, it helps us to focus on developing our services, turning the insights we get into actions that further improve performance and customer satisfaction.

Chris Philips, Head of Customer Service