We are launching a new credit request form and an updated user guide

on 6 October 2025

25 September 2025

Last month we announced a new version of the credit request form and an updated user guide will be available on the customer credit request webpage.

We would like to remind you to delete previous versions of the form and user guide. If you require support with the new form, contact your customer service manager or email nhsbtcustomerservice@nhsbt.nhs.uk.

Delia Smith - Projects and Customer Insights Lead, Hospital Customer Service