The Customer Satisfaction survey launches on 2 March

for transfusion laboratory managers to rate us on our services

We'll be sending our survey to transfusion laboratory managers next month. Their feedback is invaluable; it helps us to focus on developing our services, turning the insights we get into actions that improve our performance and hospitals' satisfaction.

You can read the results from the Autumn 2025 survey which detail improvements made and other areas for improvement we are focusing on.

Zoe Johnson - Customer Service Manager, Hospital Customer Service