The Autumn 2024 Hospitals' Customer Satisfaction survey launches mid September

and will be emailed to Transfusion Laboratory Managers (TLMs)

We appreciate the TLMs support completing our survey; their feedback helps us provide customer focussed services.

We now have national action plans and improvement initiatives which have been informed by the TLMs' feedback and results from the previous survey (Spring 2024).

View a summary of these results and some of the actions we're taking.

Delia Smith - Regional Customer Service Manager, Hospital Customer Services