The Autumn 2024 Hospitals' Customer Satisfaction survey launches mid September

and will be emailed to Transfusion Laboratory Managers (TLMs)

We appreciate the TLMs support completing our survey; their feedback helps us provide customer focussed services.

We now have national action plans and improvement initiatives which have been informed by the TLMs' feedback and results from the previous survey (Spring 2024).

View a summary of these results and some of the actions we're taking.

Delia Smith - Regional Customer Service Manager, Hospital Customer Services

17 December 2024 - We are implementing named patient only for A D negative platelet orders from tomorrow until 9 January 2025. This action is to help ensure we maintain supply. Thank you for your support

The Autumn 2024 Hospitals' Customer Satisfaction survey launches mid September