Instructions for Sp-ICE passwords and raising issues

are available in the Sp-ICE user guide

31 July 2025

For creating accounts, resetting passwords and locked accounts please refer to the instructions in sections 3.2 to 3.4 in the Sp-ICE user guide. For issues with Sp-ICE contact the Service Desk, see sections 7 and 8 in the guide.

Download the Sp-ICE user guide (PDF 2MB)

If you have any questions please email NHSBTcustomerservice@nhsbt.nhs.uk

Thank you for your co-operation. 

Helen Cerullo - Senior Delivery Lead, Clinical Services Product Centre