Instructions for Sp-ICE passwords and raising issues
are available in the Sp-ICE user guide
31 July 2025
For creating accounts, resetting passwords and locked accounts please refer to the instructions in sections 3.2 to 3.4 in the Sp-ICE user guide. For issues with Sp-ICE contact the Service Desk, see sections 7 and 8 in the guide.
Download the Sp-ICE user guide (PDF 2MB)
If you have any questions please email NHSBTcustomerservice@nhsbt.nhs.uk
Thank you for your co-operation.
Helen Cerullo - Senior Delivery Lead, Clinical Services Product Centre