An improved version of the credit request form launches week commencing 6 October 2025

The form, and an updated user guide, will be available on the customer credit request webpage.

Improvements to the credit request form are: 

• product codes are not required so the form is quicker to complete
• the form does not use macros so cybersecurity risks are reduced
• updated credit codes and reasons

Improvements to the credit request process for hospitals include:

• reducing the requirement to re-submit a request with product codes - codes are no longer required
• requests for credit may be submitted separately throughout a month - rather than collated and sent at the end of each month 

Inga Willett - Customer Service Manager, Hospital Customer Services