Service reviews
Therapeutic Apheresis Services (TAS) strives to improve patient care and service provision to NHS Trusts. In order to achieve this, service user and patient experience surveys are conducted on an annual basis and the results are analysed to inform operational and strategic planning.
We value your feedback: compliments and complaints
We value feedback from our patients, donors and service users. If you would like to send us your feedback please download our compliments and complaints form (PDF 474KB).
End of Year compliments, complaints and feedback report 2022 to 2023
Throughout the year we receive feedback from our patients, donors and visitors. From April 2022 – March 2023 TAS received 354 submissions of compliments, complaints and feedback. Submissions were received via letters, thank you cards, Compliments and Complaints leaflet slip and online survey. Our End of Year report contains details of the feedback we received.
For historical reports, please email TherapeuticApheresisServices@nhsbt.nhs.uk
User satisfaction survey 2023, 78% of our users gave us a 9 or 10 out of 10
In January and February 2023, we sought feedback from clinicians who referred to our service to understand where we are doing well, and where we need to do better. We are delighted to report that 78% of users scored TAS a 9 or 10 out of 10 for overall satisfaction with our service.
In 2023/24 we aim to start improving our pathways though the development of our digitally managed service, and continue to review staffing levels and unit to capacity to help us keep up with demand as much as possible.
Thank you to clinicians who responded to our survey, your feedback is invaluable in helping to steer the future direction of TAS.
For historical reports, please email TherapeuticApheresisServices@nhsbt.nhs.uk
End of year review
At the end of each financial year TAS completes a review of its key achievements and priorities for the year ahead.
In 2020/21, despite the challenges of the pandemic, TAS were proud to continue treating patients not only in hospitals where we routinely provide services, but also for over 150 patients from other Hospitals who struggled during the pandemic.
Some of our key achievements in response to the challenges of the past year were:
- Regional teams working nationally to ensure appropriate levels of staffing in each unit to meet patient demand were most needed
- The relocation of two of our TAS units (one unit on three separate occasions) to accommodate the reconfiguration of Trust services in their efforts to meet changing patient flows demanded by COVID
- The introduction of flexible working hours and service delivery to provide extended working days and weekend working to achieve COVID-19 secure units
- Introduction of satellite services to ensure patients had more localised access to treatment – for example, the introduction of an extracorporeal photopheresis service in Cardiff and the provision of a stem cell collection centre service for donors from the Anthony Nolan Registry in Oxford
For historical reports, please email TherapeuticApheresisServices@nhsbt.nhs.uk