Service reviews

Therapeutic Apheresis Services (TAS) strives to improve patient care and service provision to NHS Trusts. In order to achieve this, service user and patient experience surveys are conducted on an annual basis and the results are analysed to inform operational and strategic planning.

 

Compliments and complaints

We value feedback from our patients, donors and service users. If you would like to send us your feedback please download our compliments and complaints policy.

 

Patient Experience Survey

Results from the surveys conducted to date have been extremely positive with top box scores (scores of 9 or 10 out of 10) of between 95% and 100%. The winter 2020 survey showed a top box score for overall satisfaction of 97%, the full results report will be available soon.

The qualitative data is also accompanied by numerous favourable comments:

"Always very polite, kind and caring over the past several years"Sheffield2

"Made to feel very welcome with all the staff lovely cup of coffee or tea no worries at all"

"Yes as always I came with my children today and they were very welcome"

Winter 2020 info-graphic

Winter 2020 full report

Winter 2019

Winter 2018

For historical reports, please contact TherapeuticApheresisServices@nhsbt.nhs.uk

 

User Satisfaction Survey

In January to February we sought feedback clinicians who referred to our service throughout December 2020 to February 2021. We are delighted to report that 89% of services users feedback a score of 9 or 10 out of 10 for overall satisfaction with our service.

You said, we did -

A single phone call/on-line communication would be good, but overall, very satisfied with the service
A national on-call number is now in place for any referral, anytime. Plans are progressing for an online electronic referral for introduction later in 2021.

Ensure details are documented fully in the local patient record
TAS are working with our Trust IT colleagues to seek access to Electronic Patient Records

It could only be bettered by having better vascular access availability” and “I wonder whether video assessment of veins would give more confidence to the referrer and referee?
TAS are in the process of rolling out the use of ultrasound guided cannulation for use in all TAS Therapeutic Apheresis Units. It is believed this will reduce the need for referring teams to support peripheral cannulation and the need for central venous lines.

We would like to thank all clinicians that responded to the survey, your feedback is invaluable in helping to steer the future direction of Therapeutic Apheresis Services.

Infographic 2021

Full report 2021

Full report 2020

Full report 2019 

For historical reports, please contact TherapeuticApheresisServices@nhsbt.nhs.uk

 

End of year review

At the end of each financial year TAS completes a review of its key achievements and priorities for the year ahead. 

In 2020/21, despite the challenges of the pandemic, TAS were proud to continue treating patients not only in hospitals where we routinely provide services, but also for over 150 patients from other Hospitals who struggled during the pandemic.

Some of our key achievements in response to the challenges of the past year were:

  • Regional teams working nationally to ensure appropriate levels of staffing in each unit to meet patient demand were most needed
  • The relocation of two of our TAS units (one unit on three separate occasions) to accommodate the reconfiguration of Trust services in their efforts to meet changing patient flows demanded by COVID
  • The introduction of flexible working hours and service delivery to provide extended working days and weekend working to achieve COVID-19 secure units
  • Introduction of satellite services to ensure patients had more localised access to treatment – for example, the introduction of an extracorporeal photopheresis service in Cardiff and the provision of a stem cell collection centre service for donors from the Anthony Nolan Registry in Oxford

2020/21

2019/20

2018/19

2017/18

For historical reports, please contact TherapeuticApheresisServices@nhsbt.nhs.uk

 

Service/Clinical Audits

TAS completes regular and ad-hoc audits to ensure we are in-line with internal and external guidelines and to help continually improve our practice. A summary of recent audits can be found below: 

Thrombotic thrombocytopenic purpura (TTP) time to treat audit summary 

If you have questions regarding our service reviews or would like copies of historical reports, please contact the TAS administration team at therapeuticapheresisservices@nhsbt.nhs.uk