Therapeutic Apheresis Services (TAS) strives to improve patient care and service provision to NHS Trusts. In order to achieve this, service user and patient experience surveys are conducted on an annual basis and the results are analysed to inform operational and strategic planning.
Compliments and complaints
We value feedback from our patients, donors and service users. If you would like to send us your feedback please download our compliments and complaints policy.
Patient Experience Survey
Results from the surveys conducted to date have been extremely positive with top box scores (scores of 9 or 10 out of 10) of between 95% and 100%. The qualitative data is also accompanied by numerous favourable comments:
"Always very polite, kind and caring over the past several years"
"Made to feel very welcome with all the staff lovely cup of coffee or tea no worries at all"
"Yes as always I came with my children today and they were very welcome"
User Satisfaction Survey
In February / March 2020, we sought feedback from clinicians who referred patients to our service in 2019. We are delighted to report that 83% of clinicians, rated their overall satisfaction with our service as either 9 or 10/10 (termed a top box score). This is an 8% increase in overall satisfaction, compared to the 75% score in 2019.
Based on previous feedback, over the past year, we have focused on streamlining our referral process and have introduced a single phone number for referrals. In 2020, we will streamline our referral process further, with the introduction of web-based referral forms. As feedback is so important to us, we also encourage referring clinicians to provide, real-time feedback via a new form on our website; this will help us to continue to deliver the quality service for which we are renowned.
We would like to thank all clinicians that responded to the survey, your feedback is invaluable in helping to steer the future direction of Therapeutic Apheresis Services.
End of year review
At the end of each financial year TAS completes a review of its key achievements and priorities for the year ahead.
TAS completes regular and ad-hoc audits to ensure we are in-line with internal and external guidelines and to help continually improve our practice. A summary of recent audits can be found below:
If you have questions regarding our service reviews or would like copies of historical reports, please contact the TAS Administration Team at firstname.lastname@example.org