Annual reports

How we produce our reports

We seek feedback from patients and service users each year through our user satisfaction survey. We aim to continually deliver high quality care to patients and donors, and use the survey results to inform operational and strategic planning.

We also complete an end of year report which reviews the compliments, complaints and feedback we have received. The report highlights key achievements from the previous year, and sets priorities for the year ahead.

If you would like to see historical reports, please email TherapeuticApheresisServices@nhsbt.nhs.uk

End of year report 2024 to 2025

TAS completed 13,091 procedures this year. This is a 5% increase from the previous year and the highest number in our history.

Our teams supported 2,376 patients and 257 registry donors across England and Wales, operating 24 hours a day, 365 days a year from 8 regional centres.

End of year report 2024 to 2025 (PDF 4766KB)

User satisfaction report 2025

The user satisfaction survey requested feedback from referring clinicians during 2025. We received feedback from 7% of those surveyed. 

78% of referring clinicians reported their overall satisfaction with our service as 9 or 10 out of 10, a strong result compared to our 68% target. 

You can read the full report and view an infographic from the survey below.

User satisfaction report for 2024 to 2025 (PDF 555KB)

Infographic summary of the report (PDF 667KB)

Compliments, complaints, and feedback report 2024

We received 367 submissions of compliments, complaints, and feedback from our patients, donors, family, friends, and visitors. This represents an 18% increase from 2023. 

2024 Compliments, complaints, and feedback report (PDF 291KB) 

Page last reviewed: 4 March 2025