Quality assurance

Quality Management

Stem Cell Services are committed to a philosophy of total quality management. This means that all work is carried out according to good laboratory practice (GLP) and good manufacturing practice (GMP). Techniques and procedures are validated, described in standard operating procedures, and conducted by staff whose proficiency is monitored regularly.

Our quality assurance experts regularly audit laboratory procedures against a range of regulations and guidelines. These include:

All laboratories participate in NEQAS (National External Quality Assessment Service) schemes and where appropriate in international workshops. The laboratories are working continuously to improve quality and effectiveness. Best practice is formulated with the support of a Stem Cell Strategy Group. 

We welcome suggestions in the services it provides - by email to cmt@nhsbt.nhs.uk by arrangement, prospective and existing service users are always welcome to inspect or audit the stem cell laboratories, clinics and offices.

Quality support to hospitals

Our quality assurance staff are always pleased to share their expertise with colleagues in the wider NHS. This might include informal auditing of local quality systems, advice on compliance with regulations or guidance on the design of GMP facilities. Contact your SCI laboratory to discuss further.


Complaints may be addressed to the relevant Laboratory Head in the first instance. Complaints will then be logged, investigated and resolved. We strive always to provide a satisfactory response to your complaint; however if you are unhappy with the outcome of a complaint you may contact the Head of Cellular and Molecular Therapies (CMT) on cmt@nhsbt.nhs.uk