Ordering HLA selected components

How to request during core hours

Core hours are Monday to Friday, 9am to 5pm

Requests for HLA selected platelets

All requests for HLA selected platelets should be ordered using OBOS including requests for patients receiving platelets for the first time i.e. first requests for new patients.

For new patients, please select the '1st time order' button and complete the clinical details.

For patients who have previously received HLA selected platelets, please order using OBOS by selecting 'Order for known patient'.

Further details are provided in the OBOS user guide (pages 30 to 34). If you are unsure please contact the platelet desk on 0208 957 2814

Monday to Friday: To ensure the best matched product is provided for patients, order at least 24 hours in advance of the required delivery time. 

Providing 24 hours notice means we can:

  • Select the best available HLA/HPA matched platelet from stock held anywhere in the country.
  • Transport the component to your hospital on routine deliveries, keeping cost to a minimum.

Providing less than 24 hours notice may result in:

  • a less well-matched unit for the patient because it is from local stock
  • Incur an ad-hoc delivery charge 

How to request second and subsequent orders when OBOS is not available 

Please use our order form (Word 46KB) and refer to the instructions (PDF 583KB) for completing the form.

During core working hours (Monday to Friday, 9am to 5pm) email (do not fax) the form to H&I and follow up with a telephone call to confirm we have received it. 

Outside core hours, please fax the form (do not email) to Hospital Services and follow up with a telephone call to confirm we have received it.

How to make emergency requests outside of core hours

Outside of core hours are:

  • Monday to Friday: 5pm to 8am
  • Weekends/Bank Holidays: 8am to 8am

Orders placed up to 11pm will be processed by the H&I scientist however, emergency requests made overnight are processed the next working day and sent as an ad-hoc delivery. We will endeavor to get your order to you as soon as possible but ask that you allow a minimum of 8 hours to reflect adjusted delivery time to you.

During the hours of 11pm to 8am: orders must be followed up by a call from the Hospital clinical team to the H&I Consultant Clinical Scientist. via local hospital services. In an emergency finding a suitable unit for patients from local stock may not be possible. The Consultant Clinical Scientist will assess the situation and decide if selected platelets can be provided in a timely way. In this situation the Consultant will provide clinical advice in discussion with the treating clinician.

Order using OBOS and follow up with a telephone call to Hospital Services to confirm the order.

Ordering in and outside of core hours

Please refer to our guidance HLA/HPA selected platelets (PDF 76KB)

HLA selected platelet service

Comprehensive information about the HLA selected platelet service (PDF 185KB)

Contact

HLAMatchedPlatelets@nhsbt.nhs.uk or NHSBT.Plateletdesk@nhs.net
Telephone: 020 895 72814
Fax: 020 895 72973