Complaints and Compliments

We appreciate your time to tell us how we're doing

We strive to provide a good, timely and cost effective service to our customers.  If we fail to deliver the service you expect or exceed your expectations, please let us know.

Registering compliments, complaints and pack defects


You must report all leaking red cell and platelet packs to Hospital Services 

  • Do not discard the unit.
  • Hospital Services will ask you to complete this form and return the pack in a bio-hazard container.
  • You should also advise Hospitals Services of the donor identification number(s) of any other packs affected by the leak.

The process for reporting a leaking pack 

We can only process a credit request for these units if this process has been followed


Our complaints procedure

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