Non clinical issue: our services

We can supply donated materials for use in: 

Genetic analysis

We capture consent for non-identifiable genetic analysis as part of our standard donor consent process. 

In vitro diagnostics

Diagnostic laboratories may use blood components to determine normal ranges for diagnostic tests, as normal controls or for the calibration / validation of equipment and processes. 

Education and training   

Material may be used by a bona fide institution and within a recognised course or training programme.

Quality assurance

Material may be used for EQA (External Quality Assurance) schemes and laboratory controls schemes, also for validation and process control. 

Transfusion and transplantation service development

Including blood pack and filter development.

Research and development 

In vitro R&D, which is covered by research ethics (where required) but not for direct transfusion or transplantation into patients. 

Development of medicinal products / medical devices

Assay or test kit development or as an element of commercial products.

Clinical applications 

We review requests for clinical spec material for clinical research or development use. These will be supplied under a clinical material transfer agreement. 

Bespoke components on request

We welcome working in partnership with external organisations to produce specific components on request. 

Complaints and compliments

'If the NCI customer complaint is linked to an issue with ordering and fulfilment of a product i.e. it occurred in hospital services, manufacturing, transport, or invoicing then FRM545 Should be used and raised with the appropriate team.

If you need any contact information around NHSBT we can help support this if you let us know the gaps. 

You could copy in NCIadmin into the email chain if an NCI related complaint i.e. relating to hospital services is made as then we can be kept in the loop that thus has been raised and support with any actions.

If the complaint is related to a customer application, signed MTA agreement, or related to account details then this would be forwarded to NCIadmin who would then manage this through our internal processes where we take it to the NCI Weekly quality meeting and would decide if this was to be managed as a QI.'