Therapeutic Apheresis Services (TAS) 2024 User Satisfaction Survey Results

We asked over 600 clinicians who had referred patients to TAS during 2023 to 2024 for feedback on our services.  We received feedback from 16% of those surveyed, an improvement over the response rate of 14% last year. 

While the comments were overwhelmingly positive, we recognise three main areas for improvement (referral, capacity and scheduling) and have developed an action plan to ensure we continually improve our service based on user feedback. Details of the action plan are in the User Satisfaction Survey on page 5.

Olivia Pirret - Business Support Coordinator, Therapeutic Apheresis Services