The autumn 2026 Hospital Customer Satisfaction survey

We send a survey twice a year (spring and autumn) to hospital blood transfusion laboratories which receive direct services from NHS Blood and Transplant to find out how satisfied they are with the services. The survey is primarily completed by transfusion laboratory managers.  

The survey provides an opportunity for us to gather feedback which we can act on, and means we can target improvement initiatives where they are needed most, focusing in the right areas to best meet hospitals' requirements. 

We are launching the next survey on 7 September. 

To see a summary infographic of the results of the spring 2026 survey, along with the report, please visit our webpage 

We welcome any questions you may have on the survey or improvement initiatives; please email the team at NHSBTcustomerservice@nhsbt.nhs.uk

Delia Smith - Projects and Customer Insights Manager, Hospital Customer Service