Therapeutic Apheresis Services (TAS) user satisfaction survey 2019

Over a four-week period in March/April 2019, a total of 358 surveys were issued to clinicians who had referred a patient to TAS within the preceding year.

Feedback from the survey was assessed using top box scores (the percentage of answers scoring 9 or 10 out of 10) and average scoring methods as in previous surveys. The top box score for overall satisfaction (Q7) in 2019 is 75% with an average score of 9.0 and a range of 5-10.

Overall feedback is very positive, indicating a high level of satisfaction from TAS users with Quality of Nursing Service (Q4a) and Quality of Medical advice (Q4b) both receiving their highest ever scores of 84% and 81% respectively.

Areas identified for improvement (those scoring <60%) relate to the referral and discharge process and this has been a recurring theme across previous surveys.  As a result, TAS have commenced work on an electronic referral process and a clinical database with anticipated implementation of both expected within the next twelve months.

Read the user satisfaction report

Hollie McKenna - Business Support Manager, TAS