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What you tell us allows Customer Services to become ‘your voice’ and deliver your messages throughout NHSBT. A vital part of the partnership we have with you, our customers.
We know that surveys take time but the Voice of the Customer (VoC) allows us to turn insights into actions that improve performance, customer satisfaction and operational efficiency.
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Please send us your SHOT incident reports by end December
Please take part in the James Lind Alliance for Blood Donation and Blood Transfusion prioritisation survey
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Autumn 2017 SHOT newsletter now available
Participation benchmarking data for 2016 SHOT reports now available
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Tools for ordering blood and receiving reporting results
NHS online blood ordering system;
Find out more about the Clinical Audits that NHSBT run
Find out about our wide range of specialist diagnostic services
Advice on clinical management and investigation of serious adverse reactions
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