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What you tell us allows Customer Services to become ‘your voice’ and deliver your messages throughout NHSBT. A vital part of the partnership we have with you, our customers.
We know that surveys take time but the Voice of the Customer (VoC) allows us to turn insights into actions that improve performance, customer satisfaction and operational efficiency.
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Please add new product codes for washed red cells by end February
Ordering HEV screened blood components & introducing 100% screening
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Blood pack validations: appearance of packs may differ slightly
New PBM bookmarks and revised patient information leaflet
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Courses and events
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NHSBT Patient leaflets that we'd like to bring to your attention:
Website features that we'd like to bring to your attention:
NHS Online Blood Ordering System;
Specialist Services electronic reporting using Sunquest ICE;
Find out more about the Clinical Audits that NHSBT run.
Find out about our wide range of specialist diagnostic services
Advice on clinical management and investigation of serious adverse reactions
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