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What you tell us allows Customer Services to become ‘your voice’ and deliver your messages throughout NHSBT. A vital part of the partnership we have with you, our customers.
We know that surveys take time but the Voice of the Customer (VoC) allows us to turn insights into actions that improve performance, customer satisfaction and operational efficiency.
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1.1 Stock Management of platelets over Christmas and New Year
1.2 Customer Satisfaction
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Update on Extended Blood Group Testing for patients with Sickle Cell and Thalassaemia Disorders
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Events and Courses
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NHSBT Patient leaflets that we'd like to bring to your attention:
Website features that we'd like to bring to your attention:
NHSBT Online Blood Ordering System;
Specialist Services electronic reporting using Sunquest ICE;
Find out more about the Clinical Audits that NHSBT run.
Find out about our wide range of specialist diagnostic services
Advice on clinical management and investigation of serious adverse reactions
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