Voice of the Customer

Summary reports

Thank you for taking your valuable time to complete our satisfaction survey and for your feedback which helps us to focus on improving our services;  using the Voice of the Customer to turn insights into actions that improve performance, customer satisfaction and operational efficiency.

What you tell us allows Customer Service to become your voice and deliver your messages throughout NHSBT.  This is a vital part of the partnership we have with you, our customers.

Hospital Customer Service




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