Voice of the Customer
Thank you to those of you that recently completed our satisfaction survey and for all the valuable feedback you provided.
The survey shows us where we are doing well and where we need to improve.
What you tell us allows Customer Services to become ‘your voice’ and deliver your messages throughout NHSBT. This is a vital part of the partnership we have with you, our customers.
We know that surveys take time but be assured that your feedback helps us to focus on improving our services. Allowing us to use the Voice of the Customer to turn insights into actions that improve performance, customer satisfaction and operational efficiency.
Summary reports on the latest satisfaction results showing what we are doing in response to your feedback:
- December 2016 (Q3 2016/17 PPT)
- June 2016 (Q1 2016/17 PPT)
- March 2016 (Q4 2015/16, PPT)
- January 2016 (Q3 2015/16, PDF)
- November 2015 (Q2 2015/16, PPT)
- May 2015 (Q4 2014/15, PDF)