Voice of the Customer

Summary reports

• April to June 2017 (PDF)
• December 2016 (PPT)
• June 2016 (PPT)
• March 2016 (PPT)
• January 2016 (PDF)

Thank you for taking your valuable time to complete our satisfaction survey and for your feedback which helps us to focus on improving our services;  using the Voice of the Customer to turn insights into actions that improve performance, customer satisfaction and operational efficiency.

What you tell us allows Customer Service to become your voice and deliver your messages throughout NHSBT.  This is a vital part of the partnership we have with you, our customers.

Hospital Customer Service

 

 

 

Also see